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Shiprocket connects your shipping account so the Track Shiprocket shipment tool can return tracking status while the customer is chatting or on a call.

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Prerequisites

  • A Shiprocket account
  • The email and password for that API account
  • Permission to add integrations on the project

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Connect

1

Open Add Integration

In the project sidebar, select Integrations, then Add Integration. Select Connect on the Shiprocket card.
2

Enter credentials

On Shiprocket Credentials, enter Email Address and Password.
3

Wait for validation

The wizard verifies the details with Shiprocket. When it succeeds, you see Shiprocket Connected!

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Verify

On Integrations, the row shows Connected.
Enable Track Shiprocket shipment on a test agent and look up a known AWB or tracking id from your Shiprocket account.

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Use it

Enable Track Shiprocket shipment on chat AI Configuration or a workflow Tools tab. Select this Shiprocket connection. The agent asks for a tracking id when it needs to look up a shipment.

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Limits

  • Wrong email or password fails validation. Shiprocket account lockouts are managed in Shiprocket.
  • This card is Shiprocket only. Other carriers are not configured here.

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Troubleshooting

Use the Shiprocket login that has API access. Reset the password in Shiprocket if needed, then reconnect.
Enable Track Shiprocket shipment and select this integration. Confirm the tracking id exists in Shiprocket.