Freshdesk can receive tickets created by the workflow Create ticket tool and return customer-visible status updates through Get ticket status.
Connect Freshdesk
Open the connection wizard
Go to your project Integrations, select Add Integration, and choose Freshdesk.
Enter your credentials
Enter the Freshdesk subdomain, such as yourcompany, and the API key from Profile Settings in Freshdesk.
Validate and save
Complete the credential check and wait for the Freshdesk connected screen.
Use it in a workflow
On the workflow Tools tab, enable Create ticket or Get ticket status and select the active Freshdesk connection. Both tools use the same selected ticket service. Leave the provider set to Botcadence Ticket Service to keep tickets inside Botcadence.
Keep the API key private. If the connection needs a new key, edit Freshdesk under Integrations and enter the replacement key; the existing key is preserved when you leave the masked field unchanged.
