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Build is where you prepare what agents know, how they speak, what they can call, and how you test them before go-live. Open any project, then use the Build section in the project sidebar.
Operate is day-to-day work. Insights measures outcomes. Build is where you create the agent stack those pages depend on.

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Open Build

1

Open your project

Sign in and open the project you want to configure.
2

Go to Build

In the project sidebar, find Build. Choose Knowledge Base, Prompts, Actions, MCP Servers, Workflows, Integrations, Automations, Playground, or Voice Lab.

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Pages

Knowledge Base

Sources and media your agents search when answering questions.

Prompts

Chat with the AI Prompt Generator to draft and refine agent prompts.

Actions

Custom HTTP actions the agent can call from a workflow Tools tab.

MCP Servers

Connect remote MCP servers and sync tools for your workflows.

Workflows

Design multi-node chat and voice agent flows.

Integrations

Connect third-party accounts used by tools, automations, and export.

Automations

Shopify, webhook, conversation, and escalation recipes.

Playground

Test chat and voice workflows before you deploy to a channel.

Voice Lab

Preview TTS voices and compare samples side by side.
When you are ready to go live, open Deploy for Channels and Inbounds.