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Welcome to Botcadence

Botcadence helps your business answer customers with an AI Agent. You give the AI Agent instructions and useful business information, then choose where customers can reach it—on your website, by phone, in WhatsApp, or through another connected channel. You can always send a conversation to a human teammate when needed.

Get Started

Follow our quickstart guide to create your first chat agent in minutes.

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Two powerful features

Botcadence offers two main ways to engage with your customers:

Web Chat

Add a chat box to your website so visitors can ask questions, get help, and share their details.

Voice calling

Let the AI answer incoming calls or make planned calls to people on your contact lists.

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What you can build

With Botcadence, you can create solutions for various purposes:

Customer Support

Answer common questions automatically and send difficult conversations to your team.

Sales Assistance

Ask interested people a few questions, share product information, and help them create a booking.

Educational Tools

Give learners guided lessons, questions, and answers that match their needs.

Multi-Channel Support

Help customers in more than one place while keeping their conversations together for your team.

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Key features

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Common to both features

  • AI-Powered Conversations - Natural replies that use the instructions and information you provide
  • Knowledge Base - Let the agent read your documents and website pages before answering
  • Multi-Language Support - Serve customers in over 100 languages with native-level proficiency
  • Connections to other apps - Use Google Sheets, customer management systems, and other tools
  • Reports - See conversations, calls, customer satisfaction, and results

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Web Chat

  • Easy website setup - Add the chat box to your website with a small piece of code
  • Customizable design - Change colors and placement to match your brand
  • Lead capture - Ask visitors for contact details when your conversation plan requires them

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Voice

  • Inbound & Outbound Calls - Answer callers on Inbounds or dial out with Campaigns
  • Call Recording & Transcription - Record calls and get AI-powered summaries
  • Voice Customization - Preview voices in Voice Lab and use them in workflows
  • Agent Transfer - Transfer complex calls to human agents when needed

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Getting started

Ready to get started? Choose your path:

Deploy Web Chat

Create the website widget, link a chat workflow, and embed the script.

Deploy Inbounds

Attach phone or WhatsApp calling numbers to a voice workflow.

Launch Campaigns

Run outbound voice campaigns from contact lists.

Build workflows

Design chat and voice agent flows, prompts, and tools.

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Quick start steps

1

Create your account

Sign up for Botcadence and access your dashboard where you’ll manage all your projects.
2

Choose your feature

Start with website chat, voice calling, or both.
Many teams use Web Chat for site visitors and Inbounds or Campaigns for phone.
3

Configure your project

Build a workflow under Build, add knowledge if needed, then go live under Deploy or Outreach.
4

Deploy and go live

For chat: embed the Web Chat script. For voice: create an inbound or launch a campaign.
Your Botcadence project is now live and ready to help your users!

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Explore the documentation

Quickstart Guide

Step-by-step instructions to get started with Botcadence.

Organization

Create your organization and invite your team.

Web Chat

Configure and embed the website chat widget.

Inbounds

Answer inbound phone or WhatsApp voice calls.

Campaigns

Launch outbound voice campaigns from lists.

Knowledge Base

Connect documents and sites so agents answer from your content.

Integrations

Connect Google Sheets, CRMs, and other tools.

API Reference

Integrate Botcadence with your applications using our API.

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Need help?

Start with our quickstart guide which walks you through getting started step by step. No technical knowledge required!
Use Web Chat for website visitors who prefer text. Use Inbounds for callers and Campaigns for outbound dialing. Many customers use both!
Check out Web Chat for appearance, messages, and embed. Configure agent behavior in Workflows. For voice, see Inbounds and Campaigns.
Botcadence is versatile! Use it for customer support, lead qualification, sales assistance, education, appointment scheduling, or any scenario where AI-powered conversations can help.
Questions? Visit our dashboard for additional resources and support, or reach out to support.