Inbox messaging such as Telegram is set up under Channels, not on this page.
Open Integrations
1
Open your project
Sign in and open the project where you want to connect a tool.
2
Go to Integrations
In the project sidebar, select Integrations. You see a table of connections already added to this project.
3
Add a connection
Select Add Integration. Choose a card, then complete the connect wizard for that tool.
When the connection works, the Integrations table shows Connected.
Available integrations
Each card opens a full setup guide.Google Sheets
Authorize Google and pick spreadsheets for reporting, export, and the Google Sheets agent tool.
Gmail
Send follow-ups and notifications from a Gmail account. Inbox mail uses the Email channel instead.
Mailgun
Send transactional email from a verified Mailgun domain.
Calendly
Let the agent book meetings with your Calendly event types.
Cal.com
Check availability and book meetings through Cal.com.
Google Calendar
Check availability and create, update, or cancel bookings in Google Calendar.
Shopify
Connect a store for catalog, cart and checkout links, and order status in chat.
Shiprocket
Look up shipment and delivery status during a conversation.
Slack
Send automation alerts and agent messages as DMs or channel posts. Inbound Slack chat is a Channel.
Zapier
Send conversation events to a Catch Hook, or call Botcadence from a Zap with an API key.
HubSpot
Sync contacts into lists and publish conversation activity back to HubSpot.
LeadSquared
Sync leads into lists and publish conversation activity back to LeadSquared.
Custom Webhook
POST conversation events to your HTTPS endpoint with optional authentication.
AWS SES
Send campaign, nudge, and automation email from a verified AWS SES identity.
Zoho Mail
Send email from a connected Zoho mailbox.
Google Business Profile
Import locations, hours, reviews, and other profile content into the Knowledge Base.
Meta Lead Ads
Bring leads from Facebook and Instagram Instant Forms into a contact list.
Google Ads lead forms
Receive Google Ads lead-form submissions through a secure webhook.
Some products appear elsewhere in the dashboard. Connect inbox channels such as WhatsApp, Telegram, Instagram, Messenger, and channel Slack under Channels. Connect Shipprime from the tool configuration because it has no Integrations card.
How connecting works
1
Choose the product
On Add Integration, select Connect on the card you need.
2
Complete the wizard
Some tools open Google, HubSpot, or Shopify to approve access. Others ask for an API key, token, or webhook URL. Follow the labels in the modal.
3
Finish extra steps when asked
Google Sheets asks you to pick spreadsheets after Google sign-in. Stay on the wizard until you see the success screen.
4
Turn it on where you need it
A connection on Integrations is not enough by itself. Enable the matching tool on the workflow Tools tab, attach the connection on a campaign, inbound, or channel Integrations tab, or select it on an automation.