Integrations connect tools (Sheets, outbound Gmail, Slack bots for automations). Channels are inboxes. Gmail on Integrations sends mail. Email receives it. Slack on Integrations posts alerts. Slack is workspace chat.
Open Channels
1
Open your project
Sign in and open the project.
2
Go to Channels
In the project sidebar, under Deploy, select Channels. You see cards for each channel type.
3
Connect a channel
Select a card. Complete the wizard or create form. WhatsApp numbers are connected in the project WhatsApp hub first (docs), then you enable WhatsApp AI Agent on Channels.
The channel appears on the Channels list. New customer messages show in Conversations. Attach a published Chat workflow in channel settings so the inbox uses your agent design and tools.
Available channels
Web Chat
Embed the chat widget on your website.
Web Voice
Voice-only widget, or a phone icon inside Web Chat.
API
Send messages to your agent over HTTPS with an API key.
Catalog
Catalog experience with media, locations, and appearance.
Enable the WhatsApp AI Agent inbox after you connect the account in the WhatsApp hub.
Receive and reply to Gmail in Conversations.
SMS
Inbound texts on an organization Twilio number.
Telegram
Telegram bot token from BotFather; webhook registers automatically.
Slack
Inbound Slack messages in the inbox.
Instagram Direct Messages on a Business or Creator account.
Facebook Messenger
Messenger DMs on a Facebook Page.