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The Slack channel is inbound chat from a Slack workspace. Customers (or teammates) message the app; threads appear in Conversations. This is not Slack on Integrations. That bot token is for Automations and Send Slack. To generate the Bot User OAuth Token, follow the Integrations walkthrough. You may need both: Integrations to notify Slack, Channels to read Slack into the inbox.

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Prerequisites

  • A Slack app installed to the workspace
  • Bot Token and Signing Secret from the Slack app
  • Grant files:read so inbound attachments can be stored
  • Permission to create channels

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Connect

1

Open Channels

In the project sidebar, select Channels. Select Slack.
2

Configure Slack

Enter Bot Token and Signing Secret.
3

Set the workspace name

Enter Slack Workspace Name as the channel identifier when the create form asks for it.
4

Create

Create the channel. Invite the Slack app to the channels you want the agent to see.

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Verify

Message the app in Slack. The thread appears in Conversations.

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Use it

Inbound Slack uses this channel’s workflow. Outbound posts from automations still need the Integrations Slack connection.

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Limits

  • Signing secret must match the Slack app that issued the bot token.
  • Private channels require the app to be invited.

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Troubleshooting

Recopy Signing Secret from the same Slack app as the bot token.
Confirm event subscriptions / Request URL in Slack point at this project, the app is in the channel, and this Channels Slack row is enabled.
Connect Slack under Integrations as well. Channel Slack does not replace that bot connection.