Skip to main content
Track shipment lets the agent look up delivery status using the selected Shiprocket or Shipprime connection.

​
Prerequisites

​
Enable

1

Open Tools

Open the workflow, select an Agent, Supervisor, or Task, then open Tools.
2

Turn it on

Under Orders & shipping, enable Track shipment.
3

Pick a connection

Select the Shiprocket or Shipprime connection, then save.
Provide an AWB or tracking number. The agent reports the current tracking status.
Connecting a shipping integration is not enough until this tool is enabled and the connection is selected.