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Send email sends a follow-up, link, or confirmation through the email connection selected on the tool. This is outbound mail, not the support inbox. Two-way customer email uses the Email channel.

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Prerequisites

  • A connected Gmail, Mailgun, AWS SES, or Zoho Mail integration

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Enable

1

Open Tools

Open the workflow, select an Agent, Supervisor, or Task, then open Tools.
2

Turn it on

Under Messaging, enable Send email.
3

Pick an email connection

Select the Gmail, Mailgun, AWS SES, or Zoho Mail connection, then save.
Ask the agent to email an address you control. The message arrives from the selected connection.
A connected email row on Integrations does nothing until you enable this tool and select that connection.