Get Shopify order status

Get Shopify order status lets the agent look up an order on the store you connected.

Prerequisites

Open Tools

Open the workflow, select an Agent, Supervisor, or Task, then open Tools.

Turn it on

Under Orders & shipping, enable Get Shopify order status.

Pick Shopify

Select the Shopify connection, then save.

Give a real order ID, email, or phone from the store. The agent returns status.

Connecting Shopify is not enough until this tool is on and the connection is selected.