Agent

An Agent node is a conversation step. Use one agent for a simple flow, or several agents with paths between them for specialized stages (greeting, booking, wrap-up).

​

Add it

Right-click empty canvas → Add Node → Agent. Connect it from Start or from another node. Draw paths to Task, Supervisor, Transfer, End, or another Agent.

​

General

Select the node and open General.

• Agent Name — Shown on the canvas. Use a name that matches the job of this step.
• Prompt / Instructions — What this agent should do, ask, and avoid. You can insert variables where the picker is available.
• Welcome Message (Optional) — First message when this agent starts and the customer is not set to speak first.
• Available for Global Handoff — When on, other agents can route here. Fill When to hand off here so the model knows when this specialist should take over.

Voice only:

• Who Speaks First — AI agent first or Customer first.
• Allow Interruptions — Callers can talk over the welcome message.
• Direct TTS (Fast) — Play the welcome with speech synthesis without waiting on the language model.
• Node Timeout (Seconds) — Optional time limit for this node. Leave empty for no timeout.

​

AI

Open the AI tab. Chat workflows choose the language model. Voice workflows also set speech recognition and speech synthesis (the same voice settings you use elsewhere in the product). Task nodes do not have an AI tab. Model settings live on Agent and Supervisor.

​

Tools

Open the Tools tab and enable what this agent may call. See Tools.

​

Chat vs Voice

Chat workflows use an optional welcome message and the full tool catalog. Voice workflows add Who Speaks First, welcome interruptions, Direct TTS (Fast), and Node Timeout. Search media is hidden on Voice.

​

Verify