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Send with Zoho Mail sends an email from a connected Zoho mailbox during a conversation. Use it for a confirmation, follow-up, or link when the project has Zoho Mail configured.

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Prerequisites

  • A connected Zoho Mail integration
  • A mailbox that can send from the selected From Address

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Enable the tool

1

Open Tools

Open the workflow, select an Agent, Supervisor, or Task, then open Tools.
2

Turn it on

Under Messaging, enable Send with Zoho Mail.
3

Choose the connection

Select the Zoho Mail integration and save the node configuration.

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What the AI Agent sends

The tool requires a recipient email address, subject, and message. It can also receive an optional customer name. Ask the AI Agent to confirm the address before sending when the conversation contains more than one email address.
Test with an address you control and confirm that the message arrives from the intended Zoho mailbox.
Zoho Mail on Integrations sends outbound email. Connect the Email channel when customers need to reply into Conversations.