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Catalog mirrors products from your Shopify store into Meta so you can use catalog and multi-product message templates. Open WhatsApp in the project sidebar, then select Catalog.

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Prerequisites

  • WhatsApp connected on Overview
  • A connected Shopify integration for this project
Until WhatsApp is connected, this tab shows Catalog unavailable. Without Shopify, the page asks you to connect the store and links to Integrations.

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Sync from Shopify

1

Open Catalog

Under Outreach, select WhatsApp, then Catalog.
2

Choose the store

If more than one Shopify store is connected, select Shopify store.
3

Start sync

Select Sync from Shopify, then confirm Start sync. Status moves through Not synced, Syncing, Synced, or Error.
4

Review products

Under Synced products, use Refresh and open View in Shopify when you need the source listing.
Status shows Synced and the product list includes items with images from Shopify.
Products stay managed in Shopify. Botcadence publishes them to Meta on sync. Empty Shopify catalogs (no products with images) produce an empty synced list.

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Manual product upsert

When you need a single product without a full sync, fill Product ID, Title, Price amount, Currency, Image URL, Product page URL, and Description, then select Save product to Meta. Product id, title, and image URL are required.
Catalog and multi-product templates are Marketing-only in Meta and need this catalog synced. Broadcasts cannot send those template types from this product yet.