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Settings shows voice calling readiness, webhook subscription, a link to the WhatsApp AI Agent channel, and compliance reminders. Open WhatsApp in the project sidebar, then select Settings.

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Prerequisites

Until connected, this tab shows Settings unavailable.

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Voice calling

The Voice calling section shows Enabled or Disabled. Manage the per-number toggle on Numbers. Calling needs a CONNECTED number with a messaging limit of 2,000+ unique recipients in 24 hours and a supported country. If calling is enabled but no voice inbound exists, create a WhatsApp inbound for voice workflows (Create inbound / Inbounds). If provisioning is incomplete, turn calling off and on again from Numbers.

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Webhooks

Under Webhook subscription, use Refresh or Resubscribe when Meta events stop arriving. Status shows subscribed, not subscribed, or unavailable.

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AI agent and inbox

Open WhatsApp AI Agent settings (or Open Channels) jumps to the Channels inbox setup. Connect the hub first, then enable the AI Agent so inbound chats get automated replies. Full inbox behavior: WhatsApp AI Agent.

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Compliance

  • Free-form replies only within 24 hours of the customer’s last message. Outside that window, send an approved template.
  • Opt-out keyword is exactly STOP. Re-opt-in is exactly RESUBSCRIBE. Manage the list under Opt-outs.
  • Template categories: Utility, Marketing, Authentication.
  • Messaging limits rise with verification, template quality, and volume. Keep quality healthy on Overview to avoid blocks and reports.
Use Manage opt-out list and Meta’s messaging-limit guidance from this page when linked in the UI.