Conversations
Get conversation messages
Retrieve the transcript messages for a conversation
GET
Returns transcript messages for chat, web voice, and voice conversations, plus conversation metadata (including session timing).
Authentication
Project API key for this organization and project. Format:
bot_live_…Path parameters
Organization ID. Must match the API key.
Project ID. Must match the API key.
Conversation ID.
Query parameters
Number of messages to skip.
Maximum messages to return (
1–1000). Omit to return all remaining messages after skip.Response
Ordered transcript messages (includes agent details when available).
Conversation metadata, including session timing and handover summary fields when present.
Errors
Invalid project or conversation ID format.
Missing, invalid, or revoked API key.
API key is not authorized for this organization or project.
Conversation not found.

