> ## Documentation Index
> Fetch the complete documentation index at: https://docs.botcadence.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Opt-outs

> Manage WhatsApp STOP opt-outs and re-consent clearances

**Opt-outs** lists contacts who must not receive WhatsApp marketing or broadcast messages. Customers who reply **STOP** appear here. You can also add or clear opt-outs manually.

Open **WhatsApp** in the project sidebar, then select **Opt-outs**.

## Prerequisites

* WhatsApp connected on [Overview](/docs/outreach/whatsapp)
* Permission to create or update WhatsApp records for add / clear actions

Until connected, this tab shows **Opt-out list unavailable**.

## View and search

Use **Search phone or name** to find a row. Columns show phone number, name, source (profile or list contact), opted-out time, and actions.

Empty state: **No opted-out contacts**. Contacts who send STOP or whom you opt out manually appear here.

## Add an opt-out

<Steps>
  <Step title="Open Opt-outs">
    Under **Outreach**, select **WhatsApp**, then **Opt-outs**.
  </Step>

  <Step title="Add opt-out">
    Select **Add opt-out**. Enter **Phone number** in E.164 form (for example `+15551234567`), then confirm **Add opt-out**.
  </Step>
</Steps>

<Check>
  The phone appears in the list with an opted-out timestamp.
</Check>

## Clear an opt-out

Clear only when the customer agrees to receive WhatsApp marketing again. Select clear on the row, confirm **Clear WhatsApp opt-out**, then **Clear opt-out**.

Customers can also re-opt in by messaging **RESUBSCRIBE**. Botcadence suppresses broadcasts for opted-out numbers and can send a confirmation reply when they STOP. See [Settings](/docs/outreach/whatsapp/settings) for compliance notes.