> ## Documentation Index
> Fetch the complete documentation index at: https://docs.botcadence.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Broadcasts

> Send approved WhatsApp templates to contact lists on a schedule

**Broadcasts** send an approved WhatsApp template to one or more contact lists. Broadcasts is a sibling under **Outreach** (not a WhatsApp hub tab). Every broadcast still uses the hub connection, numbers, templates, and opt-outs.

## Prerequisites

* WhatsApp connected and a **CONNECTED** number on [Overview](/docs/outreach/whatsapp) and [Numbers](/docs/outreach/whatsapp/numbers)
* At least one **approved** [template](/docs/outreach/whatsapp/templates) (not catalog or multi-product — those cannot be sent from broadcasts yet)
* At least one contact list with recipients ([Lists](/docs/outreach/lists) under Outreach)
* Meta payment method on the WABA

If WhatsApp is not connected, Create Broadcast sends you to Overview. Opted-out numbers are suppressed.

## Open Broadcasts

<Steps>
  <Step title="Open Outreach">
    In the project sidebar under **Outreach**, select **Broadcasts**.
  </Step>

  <Step title="Review the list">
    Search broadcasts, open a row for the inbox view, or use Insights / Report. Status includes Active, Paused, Completed, Stopped, and Draft.
  </Step>
</Steps>

Empty state: **No broadcasts yet**. Create one with an approved template and contact list.

## Create a broadcast

<Steps>
  <Step title="Start create">
    Select **Create Broadcast**.
  </Step>

  <Step title="Broadcast setup">
    Enter **Broadcast name** (required) and optional **Description**. Confirm the hub connection phone. Choose **Send from number** and an approved **WhatsApp Template**.
  </Step>

  <Step title="Audience">
    Under **Select contact lists**, choose one or more lists. Recipients who are opted out are skipped.
  </Step>

  <Step title="Template variables">
    If the template has placeholders, map each variable to a contact field and set **Fallback if empty**. Fallbacks are required before you can continue.
  </Step>

  <Step title="Schedule">
    Set the send window: **Send Schedule Timezone** (campaign or contact timezone), timezone / fallback timezone, **Start Date**, **End Date**, **Start Hour**, **End Hour**, and **Send Days**. Defaults are often UTC, 09:00–17:00, Monday–Friday.
  </Step>

  <Step title="Review and create">
    Confirm name, template, language, and lists, then select **Create Broadcast**.
  </Step>
</Steps>

<Check>
  The broadcast appears in the list. Use **Launch**, **Pause**, **Stop**, **Resume**, **Relaunch**, **Clone**, or **Settings** from the row menu as needed.
</Check>

## Lifecycle actions

From the broadcasts table you can launch, pause, stop, resume, relaunch, clone, open settings, and view the report. Confirm dialogs explain whether pending recipients are cancelled or the send window continues.

<Note>
  Finish phone registration in the WhatsApp hub before a number can send broadcasts. Catalog and multi-product templates are blocked on create with a clear error.
</Note>