> ## Documentation Index
> Fetch the complete documentation index at: https://docs.botcadence.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Overview

> Work conversations, customers, tickets, meetings, and handover insights from the project sidebar

**Operate** is the day-to-day workspace in the project sidebar. Use it to monitor the inbox, open customer profiles, manage support tickets, review bookings your agents created, and check handover metrics.

Open any project, then use the **Operate** section in the sidebar.

<Info>
  Channel setup lives under [Channels](/docs/deploy/channels) and the [WhatsApp hub](/docs/outreach/whatsapp). Agent tools that create tickets or book meetings live under [Workflow Tools](/docs/build/workflows/tools). Operate is where your team works those outcomes.
</Info>

## Open Operate

<Steps>
  <Step title="Open your project">
    Sign in and open the project you want to operate.
  </Step>

  <Step title="Go to Operate">
    In the project sidebar, find **Operate**. Choose Conversations, Customers, Tickets, Meetings, or Handover.
  </Step>
</Steps>

## Pages

<CardGroup cols={2}>
  <Card title="Conversations" icon="messages" href="/docs/operate/conversations">
    Live inbox: search, filter, take over from the AI, send WhatsApp templates, and close sessions.
  </Card>

  <Card title="Customers" icon="users" href="/docs/operate/customers">
    Unified profiles across chat and voice, with timeline, tickets, and meetings.
  </Card>

  <Card title="Tickets" icon="ticket" href="/docs/operate/tickets">
    Create and resolve support tickets linked to conversations. Built into Botcadence, not a third-party helpdesk.
  </Card>

  <Card title="Meetings" icon="calendar" href="/docs/operate/meetings">
    Bookings your agents created, cancelled, or rescheduled with scheduling tools.
  </Card>

  <Card title="Handover" icon="headset" href="/docs/operate/handover">
    Handover Insights metrics. Handle live handovers in Conversations with My Handover.
  </Card>
</CardGroup>

<Note>
  **Handover** in the sidebar opens analytics (**Handover Insights**). The live queue is **Conversations** → Assignment filter → **My Handover**.

  For project-wide KPIs (chat, calls, tickets, and more), use [Insights](/docs/insights).
</Note>