> ## Documentation Index
> Fetch the complete documentation index at: https://docs.botcadence.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Chat

> Chat Insights for messaging channels and Web voice performance

**Chat Insights** shows performance metrics for chat channels and Web voice. Open **Insights → Chat** in the project sidebar.

Page title in the product: **Chat Insights**. Subtitle: view performance metrics and insights.

## Prerequisites

* Analytics on your plan and access to Insights
* Traffic on a chat channel or Web voice

## Scope

This page covers conversation types for **chat** and **webvoice**. It does **not** cover phone inbound or outbound calls — those are on [Calls](/docs/insights/calls).

## Filters

* **Channel** — Web chat, WhatsApp, Slack, Telegram, Email, Messenger, Instagram, API, SMS, Web voice (or all)
* **Select Date Range** — Today, This Week, This Month, Last Month, This Year, Custom Range

## KPI cards

| Title              | Subtitle pattern                                              |
| ------------------ | ------------------------------------------------------------- |
| New Leads          | New leads across chat channels (or from the selected channel) |
| Live Conversations | Active conversations right now                                |
| Tickets Created    | Total support tickets                                         |
| Total Messages     | Total chat interactions                                       |

## Charts and panels

* **User Engagement** — messages over time
* **New Leads** (or New Leads for the selected channel) — leads over time
* **Sentiment Overview** — customer satisfaction trends (empty: no sentiment data for the selected filters yet)
* **Resolution Status** — outcome tracking for the filtered conversations (empty: no resolution data yet)
* **Top Trending Topics** — live conversation analysis, badge **Top 10 Insights** (empty: no topic data yet)

There is no CSV export on this page.

<Check>
  Select This Month and a channel you use (or all). Confirm KPI cards and User Engagement update for that filter.
</Check>

<Note>
  Staff work tickets and the inbox in [Operate](/docs/operate). Chat Insights only measures volume, leads, sentiment, resolution, and topics.
</Note>