> ## Documentation Index
> Fetch the complete documentation index at: https://docs.botcadence.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Calls

> Call Insights for phone inbound and outbound voice performance

**Call Insights** shows voice call performance and metrics. Open **Insights → Calls** in the project sidebar.

Page title in the product: **Call Insights**. Subtitle: voice call performance and metrics.

## Prerequisites

* Analytics entitlement
* Access to view Call Insights (and call history if your plan requires it)
* Inbound or outbound phone traffic on the project

## Scope

This page is **phone voice only** (inbound and outbound conversation types). It does **not** include chat or Web voice — those are on [Chat Insights](/docs/insights/chat).

## Filters

* **Call Direction** — Inbound, Outbound (select both for all phone calls)
* **Select Date Range** — Today, This Week, This Month, Last Month, This Year, Custom Range

## KPI cards

| Title          | Meaning                         |
| -------------- | ------------------------------- |
| Completed      | Successful calls (with share %) |
| Live Calls     | Active calls (with share %)     |
| Total Duration | All calls combined              |
| Total Calls    | Total voice calls               |

## Charts and panels

* **Calls Over Time** — call count over the range
* **Call Duration Over Time** — duration in seconds over the range
* **Sentiment Overview** — customer satisfaction trends
* **Resolution Status** — outcome tracking
* **Top Trending Topics** — top topics from call conversations

## Empty state

If nothing matches: **No call data yet** — there are no call insights for the selected filters. Try a wider date range or change direction. Use **Refresh** to reload.

Failed loads may show a toast that call insights data could not load.

<Check>
  Select This Month and both directions (or the direction you use). Confirm Total Calls and Calls Over Time reflect recent inbound or outbound activity.
</Check>

<Note>
  Campaign and inbound **setup** live under [Inbounds](/docs/deploy/inbounds) and [Campaigns](/docs/outreach/campaigns). Call Insights measures completed and live phone performance for the project.
</Note>