> ## Documentation Index > Fetch the complete documentation index at: https://docs.botcadence.com/llms.txt > Use this file to discover all available pages before exploring further. # Simple glossary > Plain-English explanations of the Botcadence words you see in the dashboard You do not need a technical background to use Botcadence. This page explains the words you will see most often in the dashboard and in these guides. ## The main ideas | Dashboard word | Plain-English meaning | | ------------------ | --------------------------------------------------------------------------------------------------------------------------------- | | **Agent** | Your AI Agent. It talks with customers and follows the instructions you give it. | | **Workflow** | The conversation plan for your agent: what it says, what it asks, what it can do, and when it should finish or call a person. | | **Node** | One step in a workflow, such as greeting a customer, asking for an email address, or transferring the conversation to a teammate. | | **Channel** | The place where a customer contacts you, such as your website, WhatsApp, email, SMS, Slack, or Telegram. | | **Inbound** | A phone or WhatsApp call that comes into your business. | | **Outbound** | A phone call that your business starts. | | **Campaign** | A planned set of outbound calls to a contact list. | | **Broadcast** | A planned WhatsApp message sent with an approved template to a contact list. | | **Handover** | Moving a conversation from the AI to a human teammate. | | **Ticket** | A support request saved for your team to work on later. | | **Knowledge Base** | The files, web pages, and other information your agent can read before answering questions. | | **Tool** | A task the agent can perform, such as checking an order, sending an email, or booking a meeting. | | **Integration** | A connection between Botcadence and another app, such as Gmail, Shopify, Slack, or Google Sheets. | | **Action** | A custom tool that calls an internet address you provide. Use one when the built-in tools do not do what you need. | | **MCP server** | An outside service that gives your agent a group of tools. You connect it once, then choose which tools the agent may use. | | **Prompt** | The instructions that tell your agent who it is, how it should speak, and how it should handle a request. | | **Playground** | A safe testing area where you can try a workflow before customers use it. | | **Voice Lab** | A page where you listen to different computer voices before choosing one for a voice agent. | | **Insights** | Reports that help you understand conversations, calls, tickets, and handovers. | ## Words used by outside services | Word | Plain-English meaning | | ------------------ | ----------------------------------------------------------------------------------------------------------------------------------- | | **API** | A way for one computer program to ask another program to do something. You can ignore this section if you only use the dashboard. | | **API key** | A private password-like value that lets another program use your Botcadence project. Keep it secret. | | **Webhook** | An automatic message that one app sends to another when something happens. | | **Endpoint** | The web address where an app receives a request. It is usually a URL. | | **Payload** | The information included in a request, such as a customer name or order number. | | **Authentication** | Checking that a request comes from an approved person or program. | | **OTP** | A one-time code sent by email or SMS to confirm that someone owns that address or phone number. | | **CRM** | A customer management system that stores people, leads, and sales information. | | **TTS** | Text-to-speech: turning written words into a spoken voice. | | **STT** | Speech-to-text: turning a person’s spoken words into written text. | | **LLM** | The language model that helps an AI agent understand a message and write a reply. In most guides, we simply call this the AI model. | | **MCP** | Model Context Protocol. For most users, this simply means a standard way to connect an outside tool service to an AI agent. | | **WABA** | WhatsApp Business Account, the business account that owns your WhatsApp numbers and templates. | | **AWB** | The shipment tracking number used by a delivery company. | | **Meta** | The company that operates Facebook, Instagram, and WhatsApp. | ## Where to start * New to Botcadence? Follow the [Quickstart](/docs/quickstart). * Building an agent? Start with [Build](/docs/build) and [Workflows](/docs/build/workflows). * Putting an agent in front of customers? See [Deploy](/docs/deploy). * Connecting another app? See [Integrations](/docs/build/integrations). * Connecting your own software? Start with the [API Reference](/docs/api-reference/introduction). If a guide uses a word you do not know, return to this page. Dashboard labels are shown in **bold** so you can find the same words on screen.