> ## Documentation Index
> Fetch the complete documentation index at: https://docs.botcadence.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Inbounds

> Attach phone or WhatsApp calling numbers to a voice workflow so callers reach your inbound agent

**Inbounds** are how customers reach your voice agent by calling you. They are not messaging [Channels](/docs/deploy/channels).

In the project sidebar, under **Deploy**, select **Inbounds**.

Each inbound links:

* One or more **receiving numbers** (organization phone numbers, or a connected WhatsApp Business number for WhatsApp calling)
* A published **voice** [workflow](/docs/build/workflows) (prompt, voice, and [tools](/docs/build/workflows/tools))

Use inbounds for 24/7 answering, intent-based routing in the workflow, and handoff to humans when needed.

<Note>
  Prepare the voice flow under [Build → Workflows](/docs/build/workflows). Preview TTS in [Voice Lab](/docs/build/voice-lab) and the full flow in [Playground](/docs/build/playground) before go-live. Outbound dialing is under [Outreach → Campaigns](/docs/outreach/campaigns), not Inbounds.
</Note>

## Open Inbounds

<Steps>
  <Step title="Open your project">
    Sign in and open the project that should answer calls.
  </Step>

  <Step title="Go to Inbounds">
    In the project sidebar, under **Deploy**, select **Inbounds**.
  </Step>
</Steps>

The list shows each inbound’s name, type (**Phone call** or **WhatsApp call**), status, linked workflow, and actions (open detail, analytics, and related reports).

## Create an inbound

Select **Create** (or **New inbound**) on the Inbounds page, then choose the inbound type if prompted.

### 1. Basic setup

Define the inbound’s identity and workflow.

Fields marked with an asterisk (\*) are required.

* **Inbound type** — **Phone call** (organization telephony numbers) or **WhatsApp call** (answer voice calls on your connected WhatsApp Business number).
* **Inbound name** — A clear label (for example, `Customer Support Line`).
* **Description** — Optional purpose note.
* **Workflow** — Select an **active** voice workflow for this line. Chat workflows do not appear here.

For WhatsApp call inbounds, connect WhatsApp under [Outreach → WhatsApp](/docs/outreach/whatsapp) and finish calling readiness on the hub before you can create the inbound.

### 2. Settings

Configure numbers and call limits.

**Phone call**

* **Inbound phone numbers** — Select one or more organization numbers callers can dial. Add numbers under organization phone settings first if the list is empty.
* **Maximum call duration (seconds)** — Cap each call to control cost and resources.
* **Timezone** — Used for date and time in conversations.

**WhatsApp call**

* **Receiving numbers** / reply sender — Choose WhatsApp Business numbers that are ready for calling (and a default reply sender when you have more than one).
* **Call recording** — Toggle recording on or off.
* **Echo cancellation** and **noise suppression** — Optional call quality controls.
* **Maximum call duration** and **Timezone** — Same meaning as phone inbounds.

### 3. Review and create

Confirm the summary, then **Create**. The inbound appears on the list. Open it anytime to edit settings or check status.

## After go-live

* Monitor live and historical calls in [Operate → Conversations](/docs/operate/conversations)
* Review phone metrics on [Call Insights](/docs/insights/calls)
* Open an inbound’s analytics from the Inbounds list when you need line-level views