> ## Documentation Index
> Fetch the complete documentation index at: https://docs.botcadence.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Facebook Messenger

> Connect Messenger DMs on a Facebook Page

Facebook Messenger connects Page inbox messages. Customers message the Page; threads appear in **Conversations**.

## Prerequisites

* A Facebook Page you can manage
* Permission to complete Facebook login and grant Page messaging
* Permission to create channels

## Connect

<Steps>
  <Step title="Open Channels">
    In the project sidebar, select **Channels**. Select **Facebook Messenger**.
  </Step>

  <Step title="Authorize Facebook Account">
    Sign in with Facebook and grant Page messaging access.
  </Step>

  <Step title="Choose a Page">
    Select the Facebook Page for this channel.
  </Step>

  <Step title="Finish">
    Complete the wizard until Messenger is connected. The identifier is the Page name or Page ID.
  </Step>
</Steps>

## Verify

<Check>
  Send a Messenger message to that Page from another Facebook user. It appears in [Conversations](/docs/operate/conversations).
</Check>

## Use it

Inbound Messenger uses this channel's workflow. Disconnect from Channels if you need to attach a different Page.

## Limits

* You must pick a Page you administer.
* Facebook can revoke the token; reconnect if messages stop.

## Troubleshooting

<AccordionGroup>
  <Accordion title="Facebook login does not finish">
    Allow pop-ups, use an admin of the Page, and grant messaging permissions.
  </Accordion>

  <Accordion title="No Pages in the list">
    Confirm you are an admin of at least one Page, then authorize again.
  </Accordion>

  <Accordion title="Messages do not appear">
    Confirm you messaged the connected Page and the channel is enabled.
  </Accordion>
</AccordionGroup>