> ## Documentation Index
> Fetch the complete documentation index at: https://docs.botcadence.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Verify email (OTP)

> Confirm the customer owns an email address with a one-time code

**Verify email (OTP)** sends a one-time code to an email address and checks the code the customer returns. OTP simply means “one-time password.”

You do not pick a project Gmail or Mailgun connection for this tool. The platform sends the code.

## Enable

<Steps>
  <Step title="Open Tools">
    Open the workflow, select an **Agent**, **Supervisor**, or **Task**, then open **Tools**.
  </Step>

  <Step title="Turn it on">
    Under **Verification**, enable **Verify email (OTP)**. There is no extra configure dialog.
  </Step>
</Steps>

<Check>
  In a test, provide an inbox you control, request a code, and complete verification.
</Check>

<Note>
  This confirms ownership of an address. It does not open the Email channel inbox. For outbound follow-ups, use [Send email](/docs/build/workflows/tools/send-email) or [Send with Mailgun](/docs/build/workflows/tools/send-mailgun).
</Note>