> ## Documentation Index
> Fetch the complete documentation index at: https://docs.botcadence.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Send SMS

> Send the customer an SMS from a selected Twilio number

**Send SMS** sends a text message from an organization Twilio number during the conversation.

## Prerequisites

* At least one **Twilio** phone number on the organization (organization settings → phone numbers)

## Enable

<Steps>
  <Step title="Open Tools">
    Open the workflow, select an **Agent**, **Supervisor**, or **Task**, then open **Tools**.
  </Step>

  <Step title="Turn it on">
    Under **Messaging**, enable **Send SMS**.
  </Step>

  <Step title="Pick the from-number">
    Select which Twilio number to send from. Only organization numbers with the Twilio provider appear. If the list is empty, add a number in organization settings, then return here.
  </Step>
</Steps>

<Check>
  Ask the agent to SMS a number you control. The message arrives from the Twilio number you selected.
</Check>