> ## Documentation Index
> Fetch the complete documentation index at: https://docs.botcadence.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Send email

> Email the customer from a connected Gmail account

**Send email** sends a follow-up, link, or confirmation from Gmail during the conversation.

This is outbound mail, not the support inbox. Two-way customer email uses the [Email channel](/docs/deploy/channels/email).

## Prerequisites

* A connected [Gmail](/docs/build/integrations/gmail) integration

## Enable

<Steps>
  <Step title="Open Tools">
    Open the workflow, select an **Agent**, **Supervisor**, or **Task**, then open **Tools**.
  </Step>

  <Step title="Turn it on">
    Under **Messaging**, enable **Send email**.
  </Step>

  <Step title="Pick Gmail">
    Select the Gmail connection, then save.
  </Step>
</Steps>

<Check>
  Ask the agent to email an address you control. The message arrives from the Google account you connected.
</Check>

<Note>
  A **Connected** Gmail row on Integrations does nothing until you enable this tool and select that connection.
</Note>