> ## Documentation Index
> Fetch the complete documentation index at: https://docs.botcadence.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Get ticket status

> Look up an existing ticket and customer-visible updates

**Get ticket status** lets the agent look up a support ticket and share status the customer is allowed to see.

## Prerequisites

* Tickets already exist in the project (often from [Create ticket](/docs/build/workflows/tools/create-ticket))
* Permission to edit the workflow

## Enable

<Steps>
  <Step title="Open Tools">
    Open the workflow, select an **Agent**, **Supervisor**, or **Task**, then open **Tools**.
  </Step>

  <Step title="Turn it on">
    Under **Support**, enable **Get ticket status**. There is no extra configure dialog.
  </Step>
</Steps>

<Check>
  Give a ticket reference in a test conversation. The agent reports the current status.
</Check>