> ## Documentation Index
> Fetch the complete documentation index at: https://docs.botcadence.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Escalate to on-call

> Start a named on-call escalation when the customer needs a live human now

**Escalate to on-call** starts a handover rule you already built in **Automations**. Use it when the customer needs a person now and you want Botcadence to try people in a set order. For a direct handoff to a person, use [Transfer](https://docs.botcadence.com/docs/build/workflows/transfer.md).

## Prerequisites

* At least one **escalation** rule in **Automations**
* Permission to edit the workflow

## Enable

**1. Open Tools**

Open the workflow, select an **Agent**, **Supervisor**, or **Task**, then open **Tools**.

**2. Turn it on**

Under **Support**, enable **Escalate to on-call**.

**3. Pick the rule**

In the configure dialog, select the escalation. If the list is empty, create an escalation in **Automations**, then return here.

> [!TIP]
>
> Trigger a test that matches the rule. The on-call sequence starts.

> [!NOTE]
>
> Connecting Slack or email on Integrations is not enough. The tool must be on, and the selected rule must be complete.


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