> ## Documentation Index
> Fetch the complete documentation index at: https://docs.botcadence.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Zoho Mail

> Send email from a connected Zoho mailbox

Zoho Mail lets Botcadence send campaign, nudge, and automation email from a Zoho mailbox. It also powers the [Send with Zoho Mail](/docs/build/workflows/tools/send-zoho-mail) tool.

## Before you connect

Know the Zoho **data center** that hosts the mailbox. The usual choices are `.com`, `.in`, `.eu`, `.com.au`, `.jp`, `zohocloud.ca`, and `.sa`. You can optionally prepare the mailbox address that should appear in the From field.

## Connect Zoho Mail

<Steps>
  <Step title="Open the connection form">
    In your project, open **Integrations → Add Integration**, find **Zoho Mail**, and select **Connect**.
  </Step>

  <Step title="Choose the data center">
    Select the Zoho data center that matches your account. If you provide a From Address, use a mailbox in that Zoho account.
  </Step>

  <Step title="Authorize Zoho">
    Select **Continue** or **Sign in with Zoho**, approve mail access, and return to Botcadence.
  </Step>

  <Step title="Finish and verify">
    Save the connection. The row should show **Connected**.
  </Step>
</Steps>

<Check>
  Send a test with the Zoho Mail tool or an email automation to an address you control. Confirm that the sender and reply address are the mailbox you intended to connect.
</Check>

## Use the connection

* Enable [Send with Zoho Mail](/docs/build/workflows/tools/send-zoho-mail) and select this connection.
* Choose this connection in campaign, nudge, or automation email settings.
* Use the connected mailbox for outbound email; two-way support email still belongs under the [Email channel](/docs/deploy/channels/email).

## Troubleshooting

<AccordionGroup>
  <Accordion title="Zoho sign-in returns an error">
    Reopen the connection form and choose the correct data center. A `.eu` or `.in` account cannot authenticate through the wrong Zoho region.
  </Accordion>

  <Accordion title="The From Address is rejected">
    Leave the field blank to use the connected mailbox, or enter an address that belongs to that mailbox and is allowed by Zoho.
  </Accordion>

  <Accordion title="Replies are not appearing in Conversations">
    Zoho Mail on Integrations sends outbound messages. Connect the Email channel when customers need to reply into Conversations.
  </Accordion>
</AccordionGroup>