> ## Documentation Index
> Fetch the complete documentation index at: https://docs.botcadence.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Shiprocket

> Look up shipment and delivery status with Shiprocket during a conversation

Shiprocket connects your shipping account so the **Track Shiprocket shipment** tool can return tracking status while the customer is chatting or on a call.

## Prerequisites

* A Shiprocket account
* The email and password for that API account
* Permission to add integrations on the project

## Connect

<Steps>
  <Step title="Open Add Integration">
    In the project sidebar, select **Integrations**, then **Add Integration**. Select **Connect** on the **Shiprocket** card.
  </Step>

  <Step title="Enter credentials">
    On **Shiprocket Credentials**, enter **Email Address** and **Password**.
  </Step>

  <Step title="Wait for validation">
    The wizard verifies the details with Shiprocket. When it succeeds, you see **Shiprocket Connected!**
  </Step>
</Steps>

## Verify

On **Integrations**, the row shows **Connected**.

<Check>
  Enable **Track Shiprocket shipment** on a test agent and look up a known AWB or tracking id from your Shiprocket account.
</Check>

## Use it

Enable [Track Shiprocket shipment](/docs/build/workflows/tools/shiprocket) on chat **AI Configuration** or a workflow **Tools** tab. Select this Shiprocket connection.

The agent asks for a tracking id when it needs to look up a shipment.

## Limits

* Wrong email or password fails validation. Shiprocket account lockouts are managed in Shiprocket.
* This card is Shiprocket only. Other carriers are not configured here.

## Troubleshooting

<AccordionGroup>
  <Accordion title="Validation fails">
    Use the Shiprocket login that has API access. Reset the password in Shiprocket if needed, then reconnect.
  </Accordion>

  <Accordion title="The agent cannot track">
    Enable **Track Shiprocket shipment** and select this integration. Confirm the tracking id exists in Shiprocket.
  </Accordion>
</AccordionGroup>