> ## Documentation Index
> Fetch the complete documentation index at: https://docs.botcadence.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Gmail

> Send follow-ups, campaign email, and notifications from a connected Gmail account

Gmail on **Integrations** is for **sending** mail: campaign and nudge email, automation notifications, and the **Send email** agent tool.

It is not your support inbox. To receive and reply to customer email in Conversations, connect the **Email** channel.

## Prerequisites

* A Google account you are allowed to send from
* Permission to add integrations on the project

## Connect

**1. Open Add Integration**

In the project sidebar, select **Integrations**, then **Add Integration**. Select **Connect** on the **Gmail** card.

**2. Authorize Google Account**

Sign in with Google and grant email send access.

**3. Finish**

Complete the wizard until you see **Gmail Connected!**

## Verify

On **Integrations**, the Gmail row shows **Connected**.

> [!TIP]
>
> Send a test from an automation or the **Send email** tool to an address you control, and confirm the message arrives from the Google account you authorized.

## Use it

### Agent tool

Enable [Send email](https://docs.botcadence.com/docs/build/workflows/tools/send-email.md) on chat **AI Configuration** or a workflow **Tools** tab. Select this Gmail connection. The agent can then send a message when the conversation needs a follow-up, link, or confirmation.

### Campaigns, nudges, and automations

Where the dashboard lets you pick an email connection, choose this Gmail integration. Automations can notify a teammate or customer by email using the same connection.

## Limits

* Gmail here does **not** create an inbox thread in Conversations. Use the Email channel for two-way email.
* Google may revoke access if you change password, disable the app, or hit Google sending limits. Reconnect from **Integrations** if send starts failing.
* You must select this connection on the tool or automation. A connected Gmail row is unused until you pick it.

## Troubleshooting

> **The agent cannot send email**
>
> Enable **Send email**, select this Gmail integration, and confirm the connection is **Connected**. Ask the user for a valid email address if the tool reports a bad recipient.

> **I expected replies in Conversations**
>
> Connect **Email** under **Channels**. Gmail on Integrations only sends outbound mail.

> **Google sign-in did not finish**
>
> Allow pop-ups, complete the Google consent screen, and try **Connect** again. Use the same Google account you intend to send from.


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