> ## Documentation Index
> Fetch the complete documentation index at: https://docs.botcadence.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Freshdesk

> Connect Freshdesk for workflow ticket creation and status lookup

Freshdesk can receive tickets created by the workflow **Create ticket** tool and return customer-visible status updates through **Get ticket status**.

## Connect Freshdesk

<Steps>
  <Step title="Open the connection wizard">
    Go to your project **Integrations**, select **Add Integration**, and choose **Freshdesk**.
  </Step>

  <Step title="Enter your credentials">
    Enter the Freshdesk subdomain, such as `yourcompany`, and the API key from **Profile Settings** in Freshdesk.
  </Step>

  <Step title="Validate and save">
    Complete the credential check and wait for the **Freshdesk connected** screen.
  </Step>
</Steps>

## Use it in a workflow

On the workflow **Tools** tab, enable **Create ticket** or **Get ticket status** and select the active Freshdesk connection. Both tools use the same selected ticket service. Leave the provider set to **Botcadence Ticket Service** to keep tickets inside Botcadence.

<Warning>
  Keep the API key private. If the connection needs a new key, edit Freshdesk under **Integrations** and enter the replacement key; the existing key is preserved when you leave the masked field unchanged.
</Warning>