> ## Documentation Index
> Fetch the complete documentation index at: https://docs.botcadence.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Get customer chat conversations

> List chat threads for a customer profile

Returns chat conversation threads for one customer profile (inbox / thread picker data).

## Authentication

<ParamField header="X-API-Key" type="string" required>
  Project API key for this organization and project. Format: `bot_live_…`
</ParamField>

## Path parameters

<ParamField path="organization_id" type="string" required>
  Organization ID. Must match the API key.
</ParamField>

<ParamField path="project_id" type="string" required>
  Project ID. Must match the API key.
</ParamField>

<ParamField path="customer_profile_id" type="string" required>
  Customer profile ID.
</ParamField>

## Response

<ResponseField name="threads" type="array" required>
  Chat thread summaries for the customer profile.
</ResponseField>

## Errors

<ResponseField name="401" type="Unauthorized">
  Missing, invalid, or revoked API key.
</ResponseField>

<ResponseField name="403" type="Forbidden">
  API key is not authorized for this organization or project.
</ResponseField>

<ResponseField name="404" type="Not Found">
  Customer profile not found in this project.
</ResponseField>

<RequestExample>
  ```bash cURL theme={null}
  curl -X GET "https://backend.botcadence.com/organizations/ORG_ID/projects/PROJECT_ID/customer-profiles/PROFILE_ID/chat-conversations" \
    -H "X-API-Key: bot_live_YOUR_KEY"
  ```

  ```javascript JavaScript theme={null}
  const response = await fetch(
    `https://backend.botcadence.com/organizations/${organizationId}/projects/${projectId}/customer-profiles/${profileId}/chat-conversations`,
    { headers: { "X-API-Key": process.env.BOTCADENCE_API_KEY } }
  );
  ```

  ```python Python theme={null}
  import os
  import requests

  response = requests.get(
      f"https://backend.botcadence.com/organizations/{organization_id}/projects/{project_id}/customer-profiles/{customer_profile_id}/chat-conversations",
      headers={"X-API-Key": os.environ["BOTCADENCE_API_KEY"]},
  )
  ```
</RequestExample>

<ResponseExample>
  ```json 200 theme={null}
  {
    "status": "success",
    "message": "Chat conversations retrieved successfully",
    "data": {
      "threads": [
        {
          "_id": "665f1a2b3c4d5e6f7a8b9c0d",
          "channel_type": "web",
          "last_message": "Thanks for the help!",
          "updated_at": "2026-07-21T15:04:00Z"
        }
      ]
    },
    "status_code": 200
  }
  ```
</ResponseExample>